Refund Policy

We have a 100-day return policy covering our IceTub, which means you have 100 days after receiving your IceTub to request a return.

The IceTub:
To be eligible for a return of the IceTub, your item must be in the same condition as when you received it – unused and in new condition – and it must be returned in the original packaging with all parts included. 

Please note that we do not accept returns for IceTubs that have been filled with water. You can unpack the IceTub, try if it fits by sitting in it without water, and assess the materials and quality to ensure they meet your expectations. If you decide to return it, please contact our customer support for instructions on how to return it.

The IceChiller:
We offer 30 day money back guarantee of the IceChiller, so you can test it and return it if it doesn't meet your expectations. To be eligible for a return for the IceChiller, your chiller must be in good condition, not have signs of use or scratches/dents, and still have all parts and it's original packaging. You can try it out during the 30 days, but if you have used it and decide to return it, please clean/wipe it and send it back in it's original packaging with all parts in the box. We can only approve returns that meet these requirements.

To start a return, you can contact us at hello@tryicebath.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please also note that we do not offer free returns, and the return shipping cost is paid by the customer.

You can always contact us for any return question at hello@tryicebath.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tryicebath.com