Shipping Policy

We offer FREE tracked shipping in Malaysia. All packages are shipped via our warehouse located in Kelana Jaya, Selangor.

Processing Time: 
Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within: 24 to 36 hours.

Shipping Times & Delivery Estimates:
This refers to the time it takes for items to be shipped from our Malaysian warehouse.

• Domestic Shipping:
  West Malaysia: 3-5 business days (tracked shipping)
  East Malaysia: 5-7 business days (tracked shipping)
• International Delivery:
  Australia, Brunei, Indonesia, Singapore and Thailand.
  All international shipment will be tracked and ship by air freight.

Failed or Missing Delivery:
If the package cannot be delivered to the given shipping address due to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (IceBath Malaysia) at the customers expense.

Items Not Received But Tracking Shows Delivered: 
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. The shipping company will only mark the package as delivered once they deliver it to the address you provided. If your order is marked as delivered and you didn't receive it, we suggest checking your mailbox, contacting your local post office or calling the delivery company.

Tracking & Estimates:
You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless it is a pre-order). Please note that we cannot guarantee the delivery date and timeframe, since it's in the hands of the shipping company, the times stated above and at checkout are estimates from the courier itself and based on averages. You can always reach us at hello@tryicebath.com for assistance.